Frequently asked questions
常见问题
Can't connect to my computer?无法连接到电脑?
Make sure the AirBee Deck companion is running on your computer, that your firewall or antivirus isn't blocking it, and that both devices are on the same network. You can also connect manually with the connection code or IP address shown in the companion.
请确认电脑上的飞蜂控制台接收端正在运行,防火墙或杀毒软件没有拦截它,且两台设备处于同一网络。你也可以使用接收端显示的连接码或 IP 地址手动连接。
Why can't I control my computer on macOS?为什么在 macOS 上无法控制电脑?
AirBee Deck requires Accessibility and Automation permissions on macOS to move the cursor and type. Open System Settings → Privacy & Security → Accessibility, enable AirBee Deck (add it if not listed), then restart the companion.
在 macOS 上,飞蜂控制台需要"辅助功能"和"自动化"权限才能移动光标和打字。请前往"系统设置 → 隐私与安全性 → 辅助功能",启用飞蜂控制台(若未列出则添加),然后重启接收端。
Connected but input doesn't work?已连接,但鼠标、键盘或点击没反应?
This is almost always a clock difference. For security, AirBee Deck rejects commands whose timestamps are out of sync. Enable automatic date and time on both your phone and computer, check the time zone, then reconnect.
这通常是时钟不同步导致的。出于安全,飞蜂控制台会拒绝时间戳偏差过大的命令。请在两台设备上都开启"自动设置日期与时间",检查时区,然后重新连接。
Can I use AirBee Deck without Wi-Fi?没有 Wi-Fi 可以使用吗?
Yes. Enable Bluetooth on both devices and connect to your computer's Bluetooth entry, or turn on your phone's personal hotspot and connect your computer to it — AirBee Deck only communicates over the local network and won't use mobile data by itself.
可以。在两台设备上开启蓝牙,连接电脑的蓝牙入口;或打开手机的个人热点,让电脑连接热点——飞蜂控制台只通过本地网络通信,本身不会消耗移动数据。
How do I reduce lag?如何降低延迟?
If your computer is on Wi-Fi, try a wired (Ethernet) connection, switch to the 5 GHz band, or keep your phone close to the router. A Bluetooth connection can also feel snappier in some setups.
如果电脑用 Wi-Fi,可改用有线(以太网)连接,切换至 5GHz 频段,或让手机靠近路由器。某些场景下蓝牙连接也会更灵敏。
How do I control my TV or Apple TV?如何控制电视或 Apple TV?
Install the AirBee Deck receiver on your TV or Apple TV from its app store, then open the app on your phone and pick it from the device list. Your phone becomes a trackpad and full keyboard for search, media and browsing.
从电视或 Apple TV 的应用商店安装飞蜂控制台接收端,然后在手机上的应用中选择它。你的手机就变成了搜索、媒体播放和浏览的触控板与全键盘。
Is my data private?我的数据安全吗?
In local mode, nothing leaves your network — input data never travels to any server. In relay mode, traffic is end-to-end encrypted and routed only when a direct connection isn't possible.
局域网模式下,数据不会离开你的网络——输入内容绝不发送到任何服务器。中继模式下流量端到端加密,仅在无法直连时路由。
How do I secure my connection?如何保证连接安全?
Keep your network secured and enable a connection code or password in the companion's security settings. Only pair with devices you recognise, and disconnect sessions when you're finished.
请保持网络安全,并在接收端的安全设置中启用连接码或密码。只配对您认识的设备,使用结束后断开会话。
Which platforms are supported?支持哪些平台?
The remote app runs on iOS and Android. The receiver runs on Windows, macOS, Apple TV and Android TV.
遥控端支持 iOS 和 Android;接收端支持 Windows、macOS、Apple TV 和 Android TV。
How do I restore a purchase?如何恢复购买?
Open the Pro screen in the app and tap Restore Purchases. You must be signed in with the same Apple or Google account used for the original purchase.
打开应用内的 Pro 页面,点击"恢复购买"。你必须使用与原购买相同的 Apple 或 Google 账号登录。
How do I cancel my subscription?如何取消订阅?
Subscriptions are managed by your app store. On iOS: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions. You keep access until the current period ends.
订阅由应用商店管理。iOS:设置 → 你的名字 → 订阅;Android:Google Play → 付款和订阅 → 订阅。取消后,你仍可使用至当前周期结束。
How do I update the app?如何更新应用?
Updates are delivered through your app store for the mobile app and companion. The companion also checks for updates on startup.
移动端和接收端通过你的应用商店更新;接收端也会在启动时自动检查更新。